Sustainable Innovations, Inc. offers a 14 day Return Policy on all orders of cannabis products. Customers may return any cannabis product in original condition for a refund within 14 days of delivery. The Customer will be refunded via the original payment method used for the purchase. Accessories are final sale and cannot be returned.
What does original condition mean?
The product must be in the original, sealed condition in which it was received by the customer.
Do I need a receipt?
You will be required to validate your order information.
Will I get back what I originally paid for the product?
You will receive a refund for any product(s) returned within 14 days of receipt. A return shipping cost of $10 will be deducted from any amount refunded. Original shipping fees may be refunded under certain circumstances, subject to our discretion.
How will I receive my refund?
The refund will be issued via the original payment method used for the purchase.
How do I return a product?
To return a product, please call and speak with a customer contact center agent.
Sustainable Innovations ship orders received Monday through Thursday within two business days. Orders received on weekend days (Friday, Saturday and Sunday) will be shipped the following business day (Monday), excluding major holidays. We do not ship on Fridays to prevent orders from sitting in hot postal warehouses over the weekend. Orders placed on a federal holiday will be shipped the following business day.
We ship via United States Postal Service (USPS) First Class Mail or Fed-Ex.
Shipping on all orders of $150 or more is free at this time, subject to change.